Change Management

What is Change Management ?

The goal of Change Management is to establish methods and structures that will ensure the efficient and effective handling of changes. Unwanted consequences of change on the quality of service can be avoided and anybusiness impact is minimised.

Effective Change Management will include these tasks:

Initiation and Inspection

  • Quality review of the request for change (RFC)
  • Assign a unique identifier
  • Filter out unsuitable RFC

Administration

  • Prioritise RFC on the basis of risk assessment
  • Categorise RFC according to change type, impact etc

Assessment by Change Advisory Board

  • Review all RFCs
  • Analyse assignment of resources
  • Assess technical criteria
  • Plan timetable for change

Coordination

  • Support from Release Management
  • Fine-tune RFC during change testing, evaluation and implementation

Review

  • Results, follow-up actions
  • Close RFC

Why Change Management?

Change is inevitable and business models need to be able to adapt to it swiftly. It is triggered by a number of factors:

  • Operational business demands
  • Technological developments
  • Market pressures
  • Business competitors

Changes and innovations can be only be integrated into a company through a process of constant adaptation in order to preserve the company?s competitive position. There are many different ways to react to change but it must always be systematically initiated, monitored and managed. This requires the use of a planning and control system from the outset: Change Management.

Change is inevitable and business models must be able to adapt swiftly. It is triggered by a number of factors:

  • Operational business demands
  • Technological developments
  • Market pressures
  • Business competitors

Changes and innovations can be only be integrated into a company through a process of constant adaptation in order to preserve the company?s competitive position. There are many different ways to react to change but it must always be systematically initiated, monitored and managed. This requires the use of a planning and control system from the outset: Change Management.

Our Services

COREVA can help you maximise the benefits of effective Change Management and build a strategy to introduce or enhance your Change Management function.

What Are The Costs?

The following costs must be considered when implementing Change Management:

  • Staff costs (recruitment, salaries, training, consultancy)
  • Office accommodation
  • Tools (installation and maintenance)
  • Hardware and software
  • Training
  • Procedures

The two main costs are labour and software tools.

Added Value

The success of Change Management can be measured by its contribution to the underlying business and the benefits that it brings. The resources it requires should be balanced by business benefits:

  • IT services are better geared to business needs:
  • Enhanced business per­ception of IT through im­proved service quality and communication
  • Fewer Requests for Change are cancelled or cause problems

Improvement will be evident in:

  • Risk assessments
  • Cost estimation
  • Management information - leading to improved problem and availability management
  • Productivity and service quality
  • Accountability for change management
  • Control over large and complex changes      

The advantages of good IT change management are:

  • Control over changes in business processes and models
  • Ability to incorporate technological innovations into existing IT systems and infrastructure
  • Costly mistakes avoided
  • Downtime (planned and unplanned) reduced
  • Key data available to other areas of the company.

Fact Sheet

Click here to download our IT Change Management Services Fact Sheet.