Service Level Management can enhance and assure the quality of your IT services. This requires:
Effective Service Level Management can improve understanding and communication between IT executives and their internal and external customers.
Companies are increasingly dependent on the operational capability of Information Technology. As a result IT service requirements also increase, creating the need for an effective IT Service Management (ITSM) Strategy. Good ITSM can enhance:
One key aspect of ITSM is the improvement of communications between the IT organisation and the operational business.
ITSM is the basis from which to make operational and strategic IT Management measurable. Despite this, many companies still haven?t implemented an ITSM strategy in their business. Risk and security management, often-forgotten, are very important aspects of a complete and reliable approach to security. Strategic Service Management can help put things right.
COREVA uses five key steps to implement ITSM.
Define and implement metrics and sanctions:
Monitoring and reporting:
The cost of Service Level Management implementation and operation is made up of:
Service Level Management must ultimately make a positive contribution to the business. It must be measurable because it also has to be cost-effective. The implementation of effective Service Level Management has several key benefits:
COREVA offers different levels and types of support, allowing you to tailor our services to your requirements. We provide an entire range of services, from coaching to long-term support, for all or only some phases of SLM, according to your specific needs.
Click here to download our Service Level Management Fact Sheet.