Quality Management
What is Quality Management?
Many companies seek quality certification, such as ISO 9000, to attest to the level of professional skills that they have achieved. In view of regulations such as Sarbanes-Oxley Act and Basel II, many companies may feel obliged to obtain certification.
The following diagram shows how the basic processes of quality management work.
Why Quality Management?
Users and management expect IT departments to provide a reliable and efficient IT service. In contrast however, time and cost pressures limit the quality of service that is supplied.
At first glance, quality management may seem to be an additional overhead, but in fact it serves to keep costs and quality in balance. The combination of quality management with service level management both requires and encourages an ongoing willingness to improve routine activities.
Our Services
There are different for quality management methods available, each with similar objectives and structures. The main ones are EFQM, Six Sigma and Deming's TQM approach. COREVA is familiar with these methods and can help you to:
- Measure customer satisfaction
- Implement quality measurements / reviews
- Evaluate and select a methodology or design a customized approach
- Adapt the chosen methodology to your organization
- Prepare quality improvement programs
- Train management and employees
We can also help your organization to adapt processes for the certification and implementation of industry standards (e.g., ISO27001, ISO9000) and regulations.
The Benefits
When quality management is adapted to your particular needs, it can offer many qualitative and quantitative benefits:
- Performance of management and review function
- Equivalent regulatory requirements
- Balance between quality and cost
- Increased customer satisfaction
- Demonstrable expertise to obtain certification
Documentation
Download the key facts about our services in Quality Management here.
